Reliability Service Agreements

A proactive approach to packaging equipment performance

A Service Agreement establishes an ongoing reliability relationship with Signode, providing proactive support for your equipment today while helping maintain its performance into the future. Choose the level of support that fits your operation, featuring proactive maintenance and access to Signode expertise helping you maximize uptime, extend equipment life and plan service requirements with greater confidence.

Why Choose a Signode Service Agreement? Proactive reliability. Predictable support.

Increased Solution Uptime

wrapping equipment functional, showing uptime performance

Extend Asset Life with Signode Experience

Packaging line maintained and service team working on equipment

Predictable Service Level

Greater Visibility to Asset Health

Choose the level of reliability support your operation needs

Reliability Agreements provide a structured, customizable tiered service model designed to maintain equipment performance, reduce downtime, and extend the life of packaging systems. These agreements support both immediate operational needs and long-term performance objectives through planned service and ongoing support. Providing a structured approach to equipment support, helping your operation plan maintenance requirements while establishing defined expectations around service and response.

Our Packages Include:

The Package	Silver Preventative	Gold Protective	Platinum Comprehensive
Service Level Summary	Establish a proactive foundation for equipment maintenance and support.	Broader support to strengthen equipment reliability and reduce operational disruption.	Our most comprehensive level of support for operations requiring greater service coverage and responsiveness.
Planned Maintenance & Safety Inspections	✔	✔	✔
Annual Overhaul (Covered Equipment)	✔	✔	✔
Maintenance & Operator Solution Training	✔	✔	✔
Service (Labor) & Remote Technical Support	✔	✔	✔
Covered Equipment (Parts)	-	✔	✔
Break Fix Visits (Covered Equipment)	-	✔	✔
Ideal response time	72 Hours	48 Hours	24 Hours

*All packages are customizable and can be adapted with your Signode service representative.

We leverage new technologies and IoT advancements within our portfolio of service offerings. Aiming to provide continuous improvements to provide you with additional features, retrofits and upgrades.

How Signode Supports Reliability Throughout the Equipment Lifecycle

Helping to prevent disruption before it happens
Bringing a greater visibility into asset health
Remote support bringing fast access to expertise
Building capabilities in your operation through training sessions

Routine Planned Maintenance

Minimize downtime and maximize performance of your equipment. Creating a regularly scheduled maintenance plan allows for:

Reduced Total Cost of Ownership (TCO) - by minimizing unplanned repairs, controlling maintenance spend, and reducing consumable waste
Improved Overall Equipment Effectiveness (OEE) - ensuring stable equipment operation and consistent output
Increased Mean Time Between Failures (MTBF) - by proactively identifying and addressing failure points before they impact production
Reduce Mean Time to Repair (MTTR) - through defined priority response times, supporting faster recovery and reduced downtime.

Remote Monitoring

Remote Monitoring leverages IoT technology to deliver real-time visibility into equipment performance, providing customers an ability to move from reactive service to proactive operations.

Preventative Maintenance: Continuous equipment monitoring identifies potential issues early, allowing for planned intervention before failures occur.
Real-Time Alerts: Immediate alerts are triggered when performance thresholds are exceeded, helping teams respond quickly to critical conditions.
Data Driven Optimization: Historical trend analysis highlights inefficiencies and improvement opportunities across equipment and production lines.
Smart Service via Connection: Integration of IoT capabilities into equipment and service portfolio, providing remote monitoring, diagnostics, and proactive maintenance strategies.

Remote Support

Remote support connects your operation with Signode technical expertise for troubleshooting, diagnostics and optimization. As part of an ongoing reliability approach, remote support can help improve response and reduce the need for unnecessary field intervention.

Together, Remote Monitoring and Remote Support create a complete digital service solution:

Remote Monitoring identifies issues early
Remote Support resolves them quickly
Pre-diagnosis and remote troubleshooting reduce onsite service duration when dispatch is required
Combined, they enable predictive maintenance, faster recovery, and optimized service delivery

Bringing Reliability through Knowledge: Customer Solution Training

Customer training at your facilities offers comprehensive, practical learning, boosts customer confidence and loyalty, reduces operational errors, and maximizes equipment performance and lifespan. Benefits of product and customer training for your service package:

Training delivered by a subject matter specialist to provide in-depth accurate learning materials
A hands on experience, crucial for effective learning
Immediate feedback allowing for direct interaction with our product experts providing a strengthened relationship
Minimize errors via training as machine operators will be greatly trained decreasing downtime and maintenance costs

Join us at the Signode Reliability Service University

Discover how to perform basic maintenance tasks, learn all about Signode Equipment and have the opportunity for knowledge sharing into the possibilities of our product portfolio and solutions available via the customer certification pathway.

Focused on Performance, Not just Repairs, Providing More than a Maintenance Contract

We help to maximize the value of your equipment by supporting:

Equipment availability via proactive maintenance
Consistent packaging quality through predictable support
Providing a long-term performance and operational efficiency
Maximizing return on equipment investments through ongoing expertise